Our patients medical records are documents containing personal medical information, including notes added by healthcare professionals and historical documentation of care.
Our approach
The below tools are non-emergency, medical records request and access tools only, please call 911 for urgent or emergent situations. You can access and/or request your medical records and/or sign in to the HealthyU patient portal from Centra Health in the following ways:
Access your medical records
Directions to access the HealthyU patient portal
Request a copy of your medical records
Directions to access the online patient record request tool
Download and mail authorization form
Mail authorization form to Health Information Team
Review Nondiscrimination notice
Nondiscrimination language assistance
Request a copy of your medical records
You can request copies of your medical records to be delivered to you, sent to someone else (such as a doctor for continued care), parent of minor patients requesting on child's behalf, or Caregivers acting on behalf of a patient (i.e. Power of Attorney)
Have your driver's license or government-issued ID available, as you'll need to upload a photo of it using a webcam, smartphone or by file upload from your computer.
Please note that State and Federal laws permit fees to be charged for copies of medical records that are not for continuation of care.
Access medical records through the HealthyU patient portal
Please call 911 for urgent or emergent situations. HealthyU is a non-emergency medical records portal.
HealthyU is Centra's portal that allows patients to safely stay connected with their healthcare team and access their medical information online anytime.
How to register for HealthyU
View the HealthyU Help Sheet
- Your email must be in the system to register
- Each account must have a different email
- You must be 18 or older to have a HealthyU account
- Proxy accounts are available
Self enrollment
Please click on Register to set up your new account. Follow prompts to create an account. You will receive a verification code in your email. Enter the code from the email to confirm your identity.Once you are registered you can access your records 24/7.
Invitation enrollment
Please provide your email at your Centra visit and request an invitation. When you receive the emailed invitation, please complete the following steps to register:
- Accept the email invitation (invitations will remain valid for 90 days).
- Enter date of birth and answer a challenge question (we utilizeyour zip code).
- Enter zip code and navigate to the following page where you will create your username, password, etc.
What you can see
Once you are logged into the HealthyU patient portal you can complete the following actions:
- View visit summaries and lab results
- Request and change appointments
- Send messages to your care team
- Access educational information about upcoming procedures
- Connect to a site where you can pay your bill
If you receive a disqualification or error message when registering, please contact CentrahealthyU@centrahealth.com.
Contact HealthyU Support
Test and Lab results
Test results are visible in HealthyU as soon as they are available. This includes, but is not limited to labs, test results and x-rays. Your healthcare team will review these results with you; however, results may be viewable before a call or appointment can be scheduled to do so. Here are a few frequently asked questions surrounding this situation.
- Can I view the test results before my healthcare team communicates with me?
- Absolutely. These are your test results, and you can view them on the HealthyU patient portal as soon as they are available at your convenience.
- Do all test results mean the same thing for all patients?
- Not necessarily. Not all test results are easy to understand without medical training and it's normal to have questions. Your care team is available to discuss details and provide insight on your test results and what them mean to you and your unique history and health goals.
- What should I do if I have questions?
- We encourage open communication. If you have questions about your results, please ask your care team. You can call or send a secure message over the patient portal.
Proxy accounts
Proxy for adults with competency - Proxy account details
A Proxy Account must be requested by the patient that would like to ask someone to have access to and/or help manage their medical records and care.
Proxy for adults requiring guardianship - Proxy account details
A Guardianship Proxy Account for an adult that is not able to manage their health care. It can be set up by a legal guardian. Documentation is required.
Proxy accounts for minors - Proxy account details
HealthyU accounts can be established by parents and court-appointed legal guardians for minors from birth to 14 years old. Access to the child's account will expire when the child turns 14 years old.
Proxy accounts for Adolescents - Proxy accounts for adolescents between the ages of 14 - 18 are not yet available in HealthyU.
HealtheLife App
You can also download the HealtheLife App to view your health records on your mobile device.
Centra Health authorization to release medical records
- English authorization form
- Spanish authorization form
Mail authorization form to Health Information Team
You can download and print the medical records authorization form to FAX or mail to the Health Information Team. Please provide your full name, date of birth specific records need and how you want the records delivered to you. Please provide your current email address.
FAX forms to: 434.200.6064
Mail forms to:
Centra Health, Health Information Management
2010 Atherholt Rd
Lynchburg, Va 24501
