Air Canada Compensation For Delayed/Cancelled Flights - FlyerTalk Forums (2024)

seks

Join Date: Aug 2012

Posts: 443

HerpaYvr

Join Date: Aug 2009

Location: YLW

Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE

Posts: 4,377

It is raining in Vancouver

And the plane is wet!

seks

Join Date: Aug 2012

Posts: 443

Ya it was raining when we departed

Forgot I have subscription to EF lol

To top it off, my checked luggage isn't on this flight as per notification from AC. This is the one time I forgot to place my Smartag in the luggage

billdokes

Join Date: Jan 2010

Location: YYZ

Programs: AC SE 100K MM; Marriott Lifetime Titanium, Avis Presidents Club

Posts: 1,139

If I'm reading all of this correctly, you were on the flight, so wouldn't that give you the best access as to why it was being delayed by say, asking the SD?

Per EF it looks like it left the gate at 0844 and took off at 0910...so 26 mins? Not exactly an extended taxi time at YVR depending on ramp congestion, flow control due to weather, etc..

Why is in the 'delayed flight compensation' thread? Per AC, the flt left 34 mins late and arrived 43 mins late, not really compensation eligible.

Hopefully your bags show on the next flight...if not, maybe you can find some compensation there.

Thegreatoggy

Join Date: Mar 2016

Posts: 13

Hi all,

can anyone with an EF subscription tell me what’s the “official reason” why AC1978 was delayed by 3h30h on May 17Th?

AC is saying it wasn’t their fault…

thanks

tomvancouver

Join Date: Feb 2006

Programs: AC75 MM

Posts: 969

EF only has data going back a week. However, looking on FlightAware, it appears that the incoming was delayed, and that incoming also delayed, and that incoming also delayed. My understanding is that at some point, AC is responsible, as they had enough advance notice of these rolling delays and potentially could sub a different crew/plane. Also not helped by it being a Rouge flight.
Maybe others can chip in as to your chances for any comp.

canadiancow

Join Date: Sep 2012

Location: SFO

Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond

Posts: 44,627

If you actually escalate it, I think you have a decent chance of winning if AC's cause is "weather affecting the inbound's inbound's inbound's inbound's inbound's inbound's inbound's inbound's inbound".

If you just argue with AC, you have no chance.

Personally (not legally), I have sympathy for (e.g.) AC's CPH-YUL being delayed because YYZ-CPH was delayed due to weather. CPH is not a hub, and there isn't anything they could actually do to avoid the subsequent delay once the first delay becomes known. They can't just send another aircraft to CPH... they already have one that they really want to get there.

I have no sympathy for when weather in SFO "delays" a YYZ-YYT flight.

ttb217

Join Date: May 2012

Posts: 68

Hi, I would like to get this group’s feedback. Our flight was originally delayed (would have arrived 9 hours after original arrival time) then finally cancelled. At this point it was past midnight and the gate agents were offering to book hotels for everyone. Because I had a little one, I asked if we could book directly rather than wait in line and she said yes and we would get reimbursed.

I submitted the claim but Air Canada refuses to reimburse me since I’m not considered out of town (lesson learned). However, I also paid for the hotel at my destination that I also can’t get reimbursed so now I’m out $1k in total with no recourse in sight. Both stays are with Marriott and was booked through the AMEX Marriott business card.

Does anyone have any suggestions? I will keep emailing Air Canada but I just can’t believe there’s nothing and it wasn’t even our fault the flight was cancelled.

Stranger

Join Date: Jun 2003

Location: YYC

Posts: 23,866

Simplest: does your amex provide insurance?

canadiancow

Join Date: Sep 2012

Location: SFO

Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond

Posts: 44,627

I have had 100% success calling destination hotels when I've had delays/cancellations, getting that night cancelled for free.

As for reimbursem*nt for the local hotel, I'm not even sure what you're legally entitled to if you're local.

zappy312

Join Date: Apr 2016

Posts: 631

What was the reason for the delay? If it's one where APPR dictates hotel should be provided, I think APPR doesn't distinguish if you're local or not.

That being said, hotel at the originating point is very hard, AC On My Way (back when that was a thing) really tried to get me to take cash for ground transportation reimbursem*nt instead of hotel, since I ended up in transit at my origin. It took a lot of intervention and that was with OMW.

smuncky

Join Date: Apr 2018

Location: YYZ

Programs: Bonvoy Plat

Posts: 88

Bohemian1

Join Date: Aug 2013

Location: YVR - MILLS Waypoint (It's the third house on the left)

Programs: AC*SE100K, wood level status in various other programs

Posts: 6,293

EF won't yield anything that far back.

klif01

Join Date: Nov 2023

Posts: 42

Just thought I would share a status update on my complaint. AC800 on 11/30 delayed 3:50. Requested $400 and reimbursem*nt of meals. After reviewed by the CTA, they ruled in AC favor as an unscheduled mechanical issue on the aircraft interphone system. Guess it was making some static noise or something. They did order AC to re-imburse me for my meals by 5/22, but I have yet to see any of that.

Sure was a lot of effort by many people to go through this whole process, and very disappointing communication from AC during the delays as well. Oh well.

zappy312

Join Date: Apr 2016

Posts: 631

Fwiw the communication AC originally gave you was found by the CTA to be the correct assessment of the situation...

Last edited by zappy312; Jun 3, 2024 at 8:21 pm